Information

Here you can find general information about the audit and certification of management systems.

What exactly is a management system?

It is a set of elements (policies, processes and procedures) used by an organization to fulfil its objectives and perform its tasks. A management system can address a single discipline (e.g. quality management system or information security management system) or several disciplines at the same time, in what is referred to as an integrated management system. It is the choice of the organization what type of management system it chooses to implement and certify.

For every discipline there are specific standards that define the requirements of the management system (e.g. ISO 9001, ISO 14001, OHSAS 18001) and the organization wishing to obtain certification have to respect the requirements of those standards.

Regardless of the discipline all management systems generally require organizations to define roles, responsibilities and authorities for personnel, establish objectives and actions to address them and demonstrate operation in controlled conditions.

A management system can be implemented by the organization using internal resources or with the help of external consultants . The management system needs to be maintained and continually improved.

To be useful, a management system should become an integral part of the organization’s activities and not a set of requirements separated from operational routine.

The support from top management is vital for the success of a management system in the organization.

What represents the certification of the management system?

Certification is an attestation from a third party (certification body) that the management system implemented by the organization fulfills the requirements of applicable standard(s).

So, in fact, not the organization is the subject of certification but its management system.

How does the certification process work?

The certification process begins with the application sent by the organization looking to obtain certification. It has to be a written application and its useful to the certification body for understanding what is required and to plan the resources needed to provide the certification services.

A contract for the certification is signed.

The certification audit is done to evaluate how the requirements of the standard(s)/ reference documents are implemented. The audit team is made of one or several members and the audit duration depends on a series of factors like the standards for certification involved, the size of the organization, its activities. locations, etc.

In case the conclusions of the audit are positive and there are no other elements that may affect the certification, the certification body issues the conformity certificate(s).

The document General rules for the certification of management systems contains detailed information about how the certification process works, what are the requirements for obtaining and maintaining certifications.

For how long is the management system certification valid?

Management system certifications are valid for 3 years, with the condition that successful yearly surveillance audits are performed (in the first and second year from certification). Surveillance audits are meant to evaluate if the management system certified continues to respect applicable requirements.

The certification program is the document that specifies the planning of surveillance audits and it is communicated to the organization at certification date.

In the third year the recertification audit takes place and the organization enters another 3-year certification cycle in similar conditions as the previous.

What happens if yearly surveillance audits are not performed as scheduled?

In case surveillance audits are not performed as scheduled the certification may be suspended. During suspension the certification is temporarily invalid. If during suspension the situation is not corrected the certification is withdrawn.

Is there an evidence of all certifications?

The status of every certification (valid, suspended, withdrawn or expired) can be verified on this website here.

Any party can require information about a certain certification by contactig RIGCERT at office@rigcert.org.

What is the process for handlig appeals and complaints?

Appeals refer to decisions of RIGCERT with regards to a certain certification (e.g. not granting, suspending, withdrawal, etc) while complaints may refer to a series of aspects like: the personnel working on behalf of RIGCERT, activities of the organizations certified by RIGCERT, activities of third parties connected to RIGCERT, etc.

Appeals and complaints should be sent at office@rigcert.org and are treated confidentially.

RIGCERT personnel involved in the review and decision regarding a certain appeal or complaint have not been involved in the case being reviewed.

The review can include actions like performing special audits, request of information from the parties involved and is concluded with a formal decision communicated to the appellant and/ or complainant.

Detailed information on the appeals and complaints handling process are available in the document General rules for the certification of management systems.

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Which of the following can be considered post-delivery activities according to ISO 9001:2015?
What is the frequency for internal audits required by ISO 9001:2015?
Which of the following statements is true?

1. What is the relation between environmental aspects and impacts?
2. Which statement is true according to ISO 14001:2015?
3. The corrective action is?
4. As per ISO 14001:2015 compliance obligations refer to:
5. For determining environmental aspects purposes, the life cycle of a product may include stages like:

1. The occupational health and safety policy
2. What represents a “near-miss”?
2. OHSAS 18001 requires:
4. Which of the following statements is false?
5. As per OHSAS 18001 the health and safety of visitors to the workplace represents the responsibility of the organization?

1. What represents the Statement of Applicability?
2. In case the same person is responsible for both initiating and approving specific transactions, what information security control is not respected?
3. In case the organization decides to outsource software development does it have any responsibility to monitor the activity of its subcontractor(s) in terms of information security?
4. The decision to accept a security risk represents an option for treatment?
5. What is the principle of independence related to internal audits referring to?